At Community is Medicine, we support young people every day, and trust is at the heart of everything we do. We needed a private and secure chat tool that was simple, reliable, and felt human, without the AI solutions that can come off as impersonal or overwhelming.

We were excited to be part of creating Authenti.chat. It was built as a response to our own needs: a tool that’s tailored for non-profits, focusing on genuine connections.

We love how easy it is to share resources with our users and turn the chat into a helper widget. Even when no one’s online, the FAQ means visitors still get guidance.

Authenti makes managing teams easy. Our supervisors can monitor and transfer chats between agents. Internal messages and group chats allow our team to communicate and support each other during their shift.

We’ve tried a bunch of different chat tools, but none felt like the right fit. Safety is something we can’t compromise on, so we wanted something that truly works for non-profits: safe, reliable, and made to support the communities we serve.

Authenti even offers a 20% discount for non-profits.

Thomas Lombardo
Director of Community is Medicine