At Community is Medicine, we support young people every day, and trust is everything in the work we do. We needed something simple and reliable that would let us connect with them in a real way, without the complications of AI tools that often feel impersonal or overwhelming. Privacy and security were also non-negotiable for us.

That’s why we were proud to help in the creation of Authenti.chat. It grew out of the needs we saw firsthand: a tool that is easy to use, completely secure, and fully GDPR compliant, giving both organizations and the people they serve real peace of mind. Most importantly, Authenti is built around genuine, human interaction (not AI responses), helping communities foster authentic connections.

We also understood how valuable it is to share the right resources at the right time. With Authenti, teams can access useful links directly in their dashboard, making it easier to provide tailored support. Even when staff are offline, the FAQ ensures no one is left without guidance on their website.

Managing Supervisors and Agents is just as straightforward. Our team can view live chats, step in when needed, or transfer conversations quickly without any hassle.

Before Authenti, we tried many different chat tools for months, but none of them felt like the right fit. For us, safety isn’t something we can compromise on. That’s why we were committed to helping build a solution tailored for non-profits and growing businesses: safe, reliable, and designed to support the communities we all serve.

Authenti also offers a 20% discount for non-profits.

Thomas Lombardo
Director of Community is Medicine